Support & Help Center

To participate in our draws, you need to create a free account first. Once registered, you can browse available draws and follow the participation instructions for each specific draw. All draws are conducted fairly and transparently.

Draw results are typically announced within 2 hours of the draw closing time. You can check results on our Results page, and winners are notified via email and phone. All results are also published on our social media channels.

Winners are contacted within 24 hours of the draw. For smaller prizes, funds are transferred directly to your nominated bank account. For major prizes, our team will arrange a convenient time to complete the prize claim process including identity verification.

Yes, Aussie Pick Zone is fully licensed and regulated. We operate under license 748927362 and are registered as business ABN 28 884 671 367. All draws are supervised by independent auditors.

You must be at least 18 years old to participate in any Aussie Pick Zone lottery. Age verification is required during the registration process, and winners must provide valid ID when claiming prizes.

We take your privacy seriously and comply with all Australian privacy laws. Your personal information is encrypted, securely stored, and never shared with third parties without your consent. Read our full Privacy Policy for more details.

Currently, Aussie Pick Zone is only available to Australian residents with a valid Australian address. International participation may be considered in the future, but all current draws are restricted to Australian residents only.

We promote responsible gaming. If you feel you have a gambling problem, please contact Gambling Help Online at www.gamblinghelponline.org.au or call 1800 858 858. You can also contact us to discuss account restrictions.